Refund / Return Policy

Shiv Tantra – Official Store for Spiritual Products

Refund / Return Policy - Shivtantra.comRefund / Return Policy – Shivtantra.com

At Shivtantra.com, customer satisfaction is our top priority. We understand that occasionally, issues may arise with your spiritual products, and we have designed a clear Refund / Return Policy – Shivtantra.com to ensure that you have a smooth and trustworthy experience. This policy outlines the conditions under which you may return a product, request a refund, or exchange an item, providing clarity and confidence for all our valued customers.

1. Eligibility for Refunds or Returns

All products purchased from Shivtantra.com are carefully inspected before dispatch. Due to the spiritual and personal nature of our items, returns are accepted only under specific circumstances, including:

  • Damaged or defective products
  • Incorrect products shipped
  • Items not matching the product description

Please note that spiritual products, such as Rudraksha beads, Yantras, or sacred amulets, are considered personal items. Therefore, returns are not accepted if the item has been used or is otherwise ineligible due to personal use.

2. Initiating a Refund / Return

To initiate a refund or return under Refund / Return Policy – Shivtantra.com, follow these steps:

  1. Contact our customer support team through the website or email within 7 days of receiving the product.
  2. Provide your order number, product details, and photos of the damaged or incorrect item.
  3. Our support team will review your request and confirm if it meets the refund/return criteria.

Only after approval will the return process proceed. Shivtantra.com reserves the right to refuse any return request that does not comply with this policy.

3. Return Shipping

Once your refund or return request is approved:

  • You will receive instructions for return shipping.
  • The item must be returned in its original packaging along with any accessories, manuals, or gifts included.
  • Customers are responsible for return shipping costs unless the product is defective or shipped incorrectly.

Upon receipt and inspection of the returned item, the refund or replacement process will begin.

4. Refund Processing

Once a returned item is received and inspected:

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be issued using the original payment method.
  • Please note that depending on your bank or payment gateway, the credited amount may take additional days to appear in your account.

Shivtantra.com strives to make this process transparent and efficient for all customers.

5. Product Exchanges

Currently, Shivtantra.com offers exchanges only for products that are defective or incorrect. Exchanges must be requested within the time frame outlined above, and the item must be returned in original condition and packaging. Once verified, we will ship the replacement item promptly.

6. Non-Refundable Items

Please note the following items cannot be returned or refunded:

  • Products that have been used, worn, or personalized
  • Items damaged due to improper use or negligence
  • Items returned without proper approval from our support team

This ensures the integrity and spiritual sanctity of the products sold at Shivtantra.com.

7. Damaged or Defective Items

In the rare case that you receive a damaged or defective item:

  • Contact us immediately with photos of the product and packaging.
  • Do not use the product, as this may affect eligibility for a return or exchange.
  • Upon verification, we will either issue a replacement or refund according to your preference.

At Shivtantra.com, we take every precaution to ensure products are delivered safely, but your cooperation helps us process returns faster.

8. Contact Information

If you have any questions about our Refund / Return Policy – Shivtantra.com , or if you need assistance with a return, please contact our support team:

We are committed to resolving issues promptly and ensuring your spiritual experience with Shivtantra is positive and fulfilling.

9. Final Note

At Shivtantra.com, we value your trust and are committed to delivering high-quality spiritual products that support your spiritual growth and protection. By following the guidelines outlined in this Refund / Return Policy – Shivtantra.com , we ensure that all customers can shop with confidence, knowing that we provide clear and fair policies regarding returns, refunds, and exchanges.

We encourage all customers to read this policy carefully and contact our support team for any clarifications before making a purchase.

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